You can find all the important information in the FAQ section of the Sanela customer portal. 

Please don’t hesitate to contact us – we would be glad to assist: 

Phone: 0800 (0)55 88 02
Email: support.sanela@post.ch

Available (except public holidays):
Monday – Friday, 7 a.m. – 7 p.m.
Saturday, 7:30 a.m. – 1 p.m.

You can find frequently asked questions and answers about the EPR here.