Switching to Sanela
We are delighted that you would like to switch your EPR to Sanela. Please proceed as follows:
1
Contact customer services
Please contact us to arrange for the switch:
Email: info@post-sanela.ch
Phone: +41 (0)44 272 08 08
Available (except public holidays):
Monday – Friday, 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
2
Sign the application to switch
Please complete and sign the application to switch your EPR to Sanela.
3
Send the application to switch
Send the completed and signed application to:
Post Sanela Health Ltd
Pfingstweidstrasse 60b
CH-8005 Zurich
4
The EPR switch is carried out
Our customer services will contact your previous EPR provider, which will then release your EPR for the switch to Sanela.
5
EPR login
Once the switch has been carried out, you will receive the new details for the initial login to your new EPR with Sanela. Please follow these steps:
- Go to the homepage of the EPR portal
- Have ready the user data you received by email (single-use user name) and by SMS (single-use password)
- Enter this user data in the “Username and password” field.
- In the next step, link your electronic identity (eID) (SwissID or TrustID) to your EPR by selecting “SwissID” or “TrustID,” and then enter the access data of your eID.
- From now on, you can access your EPR at any time with your eID. For this, select your eID (SwissID or TrustID) on the start page of the EPR portal and then enter the respective access details.
We hope you will enjoy using your EPR!
Good to know
- Your EPR will not be available to you while the switch is being processed.
- The documents with the corresponding confidentiality levels remain stored in the EPR.
After the switch, you must reset the following:
- Account settings
- Permissions (access rights of healthcare institutions and/or health professionals)
- EPR deputy/deputies