Visit us on site to set up your EPR

1
Prepare the electronic identity (eID)

To gain access to the electronic patient record (EPR), you must identify yourself securely, for which you need an electronic identity (eID). An eID is a type of digital ID. You can choose SwissID or TrustID for your eID. Choose one of these eIDs. Then open an account and install the app on your smartphone.

2
Prerequisites and preparations

To set up an EPR, you must be at least 18 years old and live in Switzerland.  

Please bring all the documents shown below with you when setting up the EPR:

  • The login for your eID account (SwissID or TrustID) and the respective eID app
  • OASI certificate or health insurance card
  • An active smartphone with a valid mobile number
  • Access to your personal email account
  • Your passport or ID card
3
Make an appointment

Below you will find an overview of our opening centres.

4
Setting up and using an EPR

The opening centre will enter your details and set up your personal EPR. Once the account has been opened successfully, you will be able to access and use your EPR at any time via a secure internet connection.

You can also set up your EPR completely digitally at any time.

 

Overview of EPR opening centres
Central Services of Sanela
Pfingstweidstrasse 60b
CH-8005 Zurich
+41 (0)44 272 08 08
info@post-sanela.ch
By appointment:
Wednesday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.
Make your appointment here.
EPD openings possible through legal representative
Postoffice Wetzikon
Poststrasse 9
8620 Wetzikon ZH
We offer support for setting up an EPR digitally.
 No appointment booking necessary.

Please bring the following to the post office: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).
Postoffice Schaffhausen
Herblingerstrasse 119
8207 Schaffhausen
We offer support for setting up an EPR digitally.

No appointment booking necessary.

Please bring the following to the post office: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).
Canton Lucerne
Murbacherstrasse 21
6003 Lucerne
We offer support for setting up an EPR digitally.

Book your appointment here.
Phone: 041 228 45 45

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).

Contact
We are happy to help

Write to us
Sanela on LinkedIn
Follow us on LinkedIn
Our address
Post Sanela Health Ltd.
Pfingstweidstrasse 60b
CH-8005 Zurich