Set up an EPR for another person

As a legal representative (guardian, custodian, support person, etc.), you can set up the EPR for someone else.
1
Prepare the electronic identity (eID)

To access the electronic patient record (EPR) of the person you are representing, you must identify yourself securely, for which you need an electronic identity (eID). An eID is a type of digital ID. You can choose the SwissID or the TrustID for your eID. Choose one of these eIDs. Then open an account and install the app on your smartphone.

2
Prerequisites and preparations

Setting up an EPR for someone else currently requires a personal appointment. 

Please bring all the documents mentioned below with you to the appointment:

  • Proxy certification (family register, decision on guardianship, support, etc.)
  • Filled in declaration of consent
  • Copy of the ID of the person to be represented
  • Own ID
  • OASI number of the person to be represented (e.g. on health insurance card)
  • Login for your eID account (SwissID or TrustID) and installed eID app
  • Active smartphone with a valid mobile number
  • Access to your personal email account
3
Make an appointment

Make an appointment at the EPR opening centre "Central Services of Sanela". You will find the link for registration below.

4
Setting up and using an EPR

The opening centre enters the details of the person to be represented and then sets up the EPR of that person. After successfully setting up the record, you can access and use the EPR at any time via a secure internet connection.

Overview of EPR opening centres
Central Services of Sanela
Pfingstweidstrasse 60b
CH-8005 Zurich
+41 (0)44 272 08 08
info@post-sanela.ch
By appointment:
Wednesday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.
Make your appointment here.
EPD openings possible through legal representative
Postoffice Wetzikon
Poststrasse 9
8620 Wetzikon ZH
We offer support for setting up an EPR digitally.
 No appointment booking necessary.

Please bring the following to the post office: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).
Postoffice Schaffhausen
Herblingerstrasse 119
8207 Schaffhausen
We offer support for setting up an EPR digitally.

No appointment booking necessary.

Please bring the following to the post office: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).
Canton Lucerne
Murbacherstrasse 21
6003 Lucerne
We offer support for setting up an EPR digitally.

Book your appointment here.
Phone: 041 228 45 45

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).

Contact
We are happy to help

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Our address
Post Sanela Health Ltd.
Pfingstweidstrasse 60b
CH-8005 Zurich