EPR training videos - Post Sanela Health AG

The Federal Council’s announced shift towards the electronic health record (EHR) is an important step for the digital transformation of the healthcare sector. At the same time, this reduces demand for the current electronic patient record (EPR). This is why the shareholders of Post Sanela Health AG have decided to dissolve the Sanela reference community at the end of 2026. This means that Sanela’s EPRs will remain available until the end of the year.

What does this mean for your EPR with the Sanela reference community?

Training videos
Learn more about using the EPR and its functions.

Training video – EPR portal

Video tutorial
Here you will find videos on the individual EPR functions

Logging in to the EPR portal

You can access the EPR at any time and anywhere, all you need is a secure internet connection. The following short videos show you how to log in to the EPR portal.

Initial access

Logging in

Home page

Frequently Asked Questions (FAQs) about logging in

You can continue to use your electronic patient record (EPR) in its current form until the end of 2026. We will inform you about the next steps in good time and outline the options available to you for managing your health data digitally.

We will inform you about the next steps in good time and outline the data options available to you. With Swiss Post, you have the opportunity to save your health data in the Post-App. You will of course have several options to choose from regarding how you’d like to handle your data.

Your data is stored securely in your electronic patient record (EPR). Your data belongs to you – you can transfer it to another location or store it yourself, for example. We will inform you about the next steps in good time and outline the options available to you for managing your health data.

We will notify you electronically about the next steps and your options.

Account settings and EPR portal logout

You can configure various account settings in the EPR. For example, you can update your contact details, add notifications and configure an emergency access. The short video shows you how to manage these account settings and how to log out of the EPR. Please remember to log out of the EPR after each use so as to protect your health data.

Account settimgs and logout

Account settimgs and logout

Frequently Asked Questions (FAQs) about the account settings

You can continue to use your electronic patient record (EPR) in its current form until the end of 2026. We will inform you about the next steps in good time and outline the options available to you for managing your health data digitally.

We will inform you about the next steps in good time and outline the data options available to you. With Swiss Post, you have the opportunity to save your health data in the Post-App. You will of course have several options to choose from regarding how you’d like to handle your data.

Your data is stored securely in your electronic patient record (EPR). Your data belongs to you – you can transfer it to another location or store it yourself, for example. We will inform you about the next steps in good time and outline the options available to you for managing your health data.

We will notify you electronically about the next steps and your options.

Manage documents

With the EPR, all your health data is stored securely in one place. You can access your data at any time, upload your own documents or specify which health professionals can access which EPR documents. The following short videos explain the available options and how to manage the documents in the EPR securely and easily.

Upload documents

Upload documents

Download document

Download document

View documents

Edit Metadata

Update documents

Update documents

Change the confidentiality level

Change the confidentiality level

Delete documents

Delete documents

Deactivate the deletion period

Deactivate the deletion period

Frequently Asked Questions (FAQs) about about document management

You can continue to use your electronic patient record (EPR) in its current form until the end of 2026. We will inform you about the next steps in good time and outline the options available to you for managing your health data digitally.

We will inform you about the next steps in good time and outline the data options available to you. With Swiss Post, you have the opportunity to save your health data in the Post-App. You will of course have several options to choose from regarding how you’d like to handle your data.

Your data is stored securely in your electronic patient record (EPR). Your data belongs to you – you can transfer it to another location or store it yourself, for example. We will inform you about the next steps in good time and outline the options available to you for managing your health data.

We will notify you electronically about the next steps and your options.

Manage access rights

The EPR lets you define which health professionals can access your files. You can grant access rights to health professionals or exclude them from accessing your EPR altogether. The following short videos explains how to manage access rights in your EPR.

Authorise the health professionals

Authorise the health professionals

Exclude health professionals

Exclude health professionals

Frequently Asked Questions (FAQs) about access rights

You can continue to use your electronic patient record (EPR) in its current form until the end of 2026. We will inform you about the next steps in good time and outline the options available to you for managing your health data digitally.

We will inform you about the next steps in good time and outline the data options available to you. With Swiss Post, you have the opportunity to save your health data in the Post-App. You will of course have several options to choose from regarding how you’d like to handle your data.

Your data is stored securely in your electronic patient record (EPR). Your data belongs to you – you can transfer it to another location or store it yourself, for example. We will inform you about the next steps in good time and outline the options available to you for managing your health data.

We will notify you electronically about the next steps and your options.

EPR deputy

An EPR deputy is a person you trust and to whom you grant access to your EPR. This person then supports or manages the EPR on request.

EPR deputy

Appoint an EPR deputy

To appoint an EPR deputy, please proceed as follows:

1

Fill in the form

Fill in the form together with the designated EPR deputy. You can find the brochure with this information here.

2

Send form

Send the completed form together with the enclosures (copies of identity documents) to:

Post Sanela Health Ltd
Pfingstweidstrasse 60b
CH-8005 Zurich

3

Setting up an EPR deputy

Central Services will check your documents and set up an EPR deputy.

You will find the EPR deputy set up in your EPR within one week.

Important information:

An EPR deputy does not necessarily have to have their own EPR but must have an EPR-enabled electronic identity (SwissID or TrustID).

Frequently Asked Questions (FAQs) about the EPR deputy

You can continue to use your electronic patient record (EPR) in its current form until the end of 2026. We will inform you about the next steps in good time and outline the options available to you for managing your health data digitally.

We will inform you about the next steps in good time and outline the data options available to you. With Swiss Post, you have the opportunity to save your health data in the Post-App. You will of course have several options to choose from regarding how you’d like to handle your data.

Your data is stored securely in your electronic patient record (EPR). Your data belongs to you – you can transfer it to another location or store it yourself, for example. We will inform you about the next steps in good time and outline the options available to you for managing your health data.

We will notify you electronically about the next steps and your options.

Access log

A log entry is generated every time you or a health professional uses your EPR. This means you can track all processes at any time in the access log. Here you can see how you can view the access log.

Access log

Frequently Asked Questions (FAQs) about the access logs

You can continue to use your electronic patient record (EPR) in its current form until the end of 2026. We will inform you about the next steps in good time and outline the options available to you for managing your health data digitally.

We will inform you about the next steps in good time and outline the data options available to you. With Swiss Post, you have the opportunity to save your health data in the Post-App. You will of course have several options to choose from regarding how you’d like to handle your data.

Your data is stored securely in your electronic patient record (EPR). Your data belongs to you – you can transfer it to another location or store it yourself, for example. We will inform you about the next steps in good time and outline the options available to you for managing your health data.

We will notify you electronically about the next steps and your options.

Vaccinations in the EPR

The digital vaccination card, the so-called vaccination module, is available in the CIP.The new vaccination module in the CIP makes saving, displaying and editing your vaccination data child's play. The vaccination module also provides a clear overview of the vaccinations you have received, the infectious diseases you have had and the side effects you have recorded. Healthcare professionals with the appropriate authorization can view and enter your vaccination data.

Download the instructions for using the vaccination module here: Instruction vaccination module

Write to us

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Our address

Post Sanela Health Ltd.
Pfingstweidstrasse 60b
CH-8005 Zurich