FAQs answers to your questions about the EPR

The Federal Council’s announced shift towards the electronic health record (EHR) is an important step for the digital transformation of the healthcare sector. At the same time, this reduces demand for the current electronic patient record (EPR). This is why the shareholders of Post Sanela Health Ltd have decided to dissolve the Sanela reference community at the end of 2026.

What does this mean for your EPR with the Sanela reference community?

View FAQs

EPR Users

1. Until when can I still use my EPR with the Sanela reference community?
You can continue to use your electronic patient record (EPR) with the Sanela reference community until November 30, 2026.
Several options are available to you for securing and transferring your documents in the EPR in good time: You can transfer your EPR, including the documents it contains, to the CARA reference community, save your documents in the Post app, or save your data locally.

2. Do I need to do anything?
In its current form, you can use your electronic patient record (EPR) until November 30, 2026. So that you can continue to access your health documents after this date, please decide by that date how you wish to manage them in the future.

3. What options are available to me for my EPR?
Several options are available to you for the future management of your health data. You may choose more than one of these options:

Switch to the CARA EPR reference community: Transfer your EPR, including the documents it contains, to the certified CARA reference community.
Health folder: Securely save your documents in the health folder in the Post app. This gives you access to your health data at any time. Note: The health folder is not a certified patient record within the meaning of the EPR Act.
Store data locally: Download documents from the EPR here and save them on the device of your choice

4. By when do I need to decide how to proceed with my EPR and my data?
Please choose one of the available options by November 30, 2026. By this date, you should have secured, transferred, or deleted your documents.

5. How can I delete my EPR?
Log in to your EPR and select the “Delete EPR” option in your personal settings. Your EPR and all documents stored in it will be permanently deleted. Please make sure to save any documents you may need beforehand.

6. Will support requests be answered until the end of the year?
Yes, support is guaranteed until December 31, 2026 (please note support availability hours). We ask you to decide by November 30, 2026 whether and how you wish to continue using your data from the EPR. This allows us to provide you with a smooth process and the best possible support until the end of the year.

7. What are the step-by-step instructions?
After logging in to the EPR, you will find the available options along with a step-by-step guide for each one. If you need additional support or have questions about your personal situation, our support team is happy to help.

8. Will I lose my data?
You decide how you would like to manage your health data and your EPR. You can save your documents in the Post app, transfer your dossier, including the documents it contains, to the CARA EPR reference community, or save your documents locally.

9. Through which channels will I be informed about my options?
We inform our customers using the contact details stored in the EPR, via email, SMS, or letter.

10. I have not received a message about the discontinuation and my options. What can I do?
Please first check your email inbox and your SMS messages. If the contact details stored in your EPR are no longer up to date and we were therefore unable to reach you, please contact the Sanela reference community's service desk. We will be happy to help you: Support – Contact & Help – Post Sanela Health AG

Health folder in the Post app

1. What is the health folder in the Post app?
With the health folder in the Post app, Post offers its customers a new way to securely store their health documents, such as medical reports, findings, and vaccination records.

The health folder offers the following benefits:

Everything in one place: Your important health documents stay centralized, organized, and easy to find at any time.
Available anytime: Conveniently access your documents via the Post app whenever you need them.
Securely stored in Switzerland: Your data remains in Switzerland and is accessible only to you.
Easy document sharing: Health documents can be shared easily and securely with professionals via protected email when needed.
Full control: You decide for yourself which data to store and retain full control over your information.

Important: The health folder is not an electronic patient record (EPR) and is not certified under the EPR Act. Healthcare professionals do not have direct access to the stored documents, and no automatic exchange of information takes place. However, the infrastructure is certified to ISO/IEC 27001 and meets the requirements of the Swiss Federal Act on Data Protection (FADP).

2. Is the health folder in the Post app equivalent to the EPR?
No. The health folder is not an electronic patient record (EPR) and is not certified under the EPR Act. Healthcare professionals do not have direct access to the stored documents, and no automatic exchange of health data takes place. However, you can securely share your information with your healthcare professionals via an integrated, protected email service.

The health folder in the Post app makes it possible to securely store health documents as well as send and receive information. The underlying infrastructure is certified to ISO/IEC 27001 and meets the requirements of the Swiss Federal Act on Data Protection (FADP).

3. In what data format is the health data stored in the Post app?
The data is imported and stored as PDF documents.

4. Is it possible to later export data from the Post app again and import it into the EPR or the future E-HR (electronic health record)?
Documents you save in the Post app can be downloaded again at any time. You can also open an EPR with another reference community and transfer your documents there. How the future electronic health record (E-HR) will be designed and what import options will be available has not yet been defined.

5. How can healthcare professionals be involved via the Post app?
In the Post app, private users can send and receive information and documents to and from healthcare providers via the secure email service IncaMail, enabling protected communication with medical professionals.